Hey guys, so I have a Virgin Media SIM only plan £8 for 12gb, anyway, my question is if Virgin Media is moving to o2 anyhow/Virgin Media SIMs to o2 network now, do you think I could get my SIM in the volt bundle to upgrade the speed of the Wi-Fi, as when I go to the offers, all I can see is £12 for. on 21-08-2023 20:36. 1 said to wait until today and she would enable the hub overnight, but it still doesn’t work. Manage Your Account. on 25-09-2022 15:41. Subscribe to this message's RSS feed. Even though you had the cable there previously you don't have the isolator anymore and will need to have one. The phone number doesn't connect you. If digging / drilling / new external & internal cables are required the. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. As bertles says it looks like a Satellite TV outlet that's been installed during decoration/the original build given it's unbranded, and recessed. com. VM BB TV Landline. No Coax Wall Socket Virgin. Called 0800 052 1734 as well as 0800 953 9500. When you see the ‘starting up’ screen, you can pull the tab out of the remote. Get the Hub ready by connecting the wires. VM BB TV Landline. The cable that comes from the wall is an F-type cable and what goes in the TV is a normal TV cable, so I bought an F Type to Coax TV Cable to connect those two. You should be able to do it on a call to CS. those who. Standard Member. on 03-08-2020 18:05. But I have no Virgin Media Wall socket in my house. If however the socket itself has been removed you will need assistance. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. . Browse Virgin Media Virgin Media. However, I do not have any of the specified wall sockets available. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. The internal box should be oblong, square one are for phone. If you would pay an electrician to do it you may as well pay virgin and then you know it's done right. I was told when purchasing the broadband package that fibre was available here. The pre-install team number is 0800 052 1734. Will an engineer h. The only wall boxes are old NTL boxes with TV and FM connections. Got my virgin media self install kit but I don't have a virgin socket. 3 weeks ago. The white cable is Virgin, I can see the inline isolator that Virgin sometimes use instead of a wall plate. Vonage 2nd line. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. Could I get someone to come - 5400021. . When you place your order, we'll let you know. Joining in In response to Adduxi. Switched On. Second, you'll likely need a manned installation for your VM services. #12. Also there will be an external, often brown, omnibox. Vonage 2nd line. Virgin Media Wall Socket Example 2. appointment wait times are usually based on how well populated your area is for techs and the current amount of work being pulled through, sometimes appointments get pulled forward or cancelled so you may get lucky. The phone base station is currently plugged into a Virgin wall socket downstairs beside the TV connection. Edit free photo of social media,wiring,facebook,instragram,twitterVirgin media wall socket wiring diagram Leviton 49605-30w rf-transparent structured media enclosure forNetwork setup computer. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. Account - Cable. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. Given that Virgin Media is a cable-operator, and it's the co-ax cable that carries the live TV channels, then no - you can't avoid the cable requirement. Hi, I recently moved from Talktalk using the BT socket to Virgin for Broadband and Phone. I'm afraid that we won't be able to book this in as you don't have an active account with us, however if you speak with our Sales Team on 0800 183 1234 this is something they'll be able to help you with. Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Call the Pre-installation and delivery team on 0800 052 1734. We have tried plugging it into the only box we found it would fit but no luck. We have a virgin media wall socket with an - 4353656 - 2. I don't have virgin media wall socket in QuickStart, set up and connections 12 minutes ago; Anyone else's internet intermittent? in Networking and WiFi an hour ago; Jitter and packet loss every day for the last few months in Networking and WiFi yesterday; Two accounts set up in my name and billed twice for broadband. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. 2 weeks ago - last edited 2 weeks ago. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . Tuning in. If you can get Quickstart, you can choose one of two delivery options. Back a step. If so make sure you go through the steps properly. Thanks . Unscrew the white cable with the black collar. I was never asked if I had a wall box. Account - Cable. All the wall sockets I can see are for BT. . Back a step. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. And perhaps Virgin should also tell new customers to not cancel they’re existing supplier as Virgin probably won’t deliver on the date they say. Which was great as that is in a better location than my master Socket was. - 5250024 We've recently moved into our new hour and we received our HUB 3 along with the isolator cable but we don't seem to have a VM wall socket - 5365337 Browse Virgin Media Virgin Media Community I moved house with my family and we wanted to move to Virgin Media. There is a cable on the right of the box coming from the outside. We would like to show you a description here but the site won’t allow us. Sorry man. Making The Switch To Virgin Media A Geeky Broadband Story Coolsmartphone. These are designed to push over the screw thread on the socket. . I’ve received my quick set up package for new broadband but I don’t have a virgin media socket, I only have a standard internet one. Connect the Hub’s power cable with the blue tab. Even sitting in the room above the router, the WiFi was dreadful. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. If it’s damaged or not working correctly, it could be causing your internet issues. I have only got one rectangular shaped white socket (Shown as below) but it seems old and not having any port for the round cable. I've had telewest for a few months now, I have broadband and two set top boxes for the TV. I expect it is a male F plug on the cable, they don’t make female F plugs. Hey, I recently just brought a Virgin Hub 5 but I realised that I don't have a Virgin Socket in my new flat. I have taken a look on our side and it looks as though you have spoken with the team regarding this. Same thing happened, and on all the wall phone points. S. We do not have virgin so are we able to cut the wires - 5195119. The wireless option only applies for everything that is internet-based, which is all your minibox recording and online/OnDemand services. I have received my quick start-up kit. I noticed Hub5 has ethernet sockets, but game consoles and pcs are too far to connect to the Hub5 directly. VM has two clear working days to get you connected before any compensation applies, once you have informed them of the problem by phone. Any help would be greatly appreciated! Check to see if there is just a cable coming out of the wall as sometimes the rest has been removed, otherwise: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday Re: Wall socket. The previous tenant had virgin - 4955543I have this one but it won’t fit, what can I do. Tuning in. The block box on second picture is an amplifier for terrestrial TV. Socket should be on the underside. I have just recieved my virgin media wifi and TV box for home installation but dont have the correct wall socket do I. I'm a Very Insightful Person, I'm here to share knowledge. I will only be using one wall socket, so the other socket will have no connections. I was trying to book an engineer but I didn’t get anywhere. Why have I been allowed to take out a self home kit if it is - 4868899. If you take a look at the back of your Smart Hub, you. Make sure that all of the cables are plugged in securely and that there are no loose connections. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Hi, I have the same issue. Wall socket sophiekerrs. Hi @bingoman000. My Virgin Media App. Push the red label end of the white cable, into the wall socket. That would indicate the base station and the handsets are in communication with each other. the technician came and setup the hub and socket but he said there was no signal and there must be wrong with the underground wire that connects my apartment to the main virgin hub which is some yards away. Call the Pre-installation and delivery team on 0800 052 1734. Virgin media wall socket for broadband is not what js shown on the installation guide in QuickStart, set up and connections 5 hours ago; I need a Virgin Media Broadband Socket installed in QuickStart, set up and connections 6 hours ago; Cable already connected to Virgin Wall Socket in QuickStart, set up and connections yesterdayWe would like to show you a description here but the site won’t allow us. if not a technician will install one. I'm at the stage where I need to plug - 5325590. Can you help? - 5401771 BrowseCheck your DMs btw. How do I book an engineer to come out - 5345632. Has anyone had the same problem?We would like to show you a description here but the site won’t allow us. Look for a box on the outside of your home and see if you can trace where the coax goes. The cable already comes in through a chiselled out hole so will probably put in a socket box with your suggested brush faceplate. Trace any cables coming out of it and check the ends of them. We have a virgin media wall socket with an ethernet port in the wall but no round cable. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. Tried looking but can't see a way to book an engineer for this? Thanks. Phone line - 5 mins. Don’t have virgin media wall socket. But I have actually managed to get through to the technical team over chat. I ordered self-install kit just to find out there is no Virgin socket in my new property. We've taken the front of the box off and inside there is an isolator but nothing else. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Browse Virgin Media Virgin Media Community. One of them was Telewest. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. Please help. This is a little untidy for my likeing. The Openreach sockets do not work for Virgin Media. Second picture, bottom left, silver box (the isolator) is where you connect your hub Remove the cable that does not come through the wall and attach here. Iv just switched from another provider and got the QuickStart pack but I don’t have the wall socket. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. While you are there, unplug the cable which runs from the router to your telephone socket at both ends. Security. He will drill through into the lounge and connect an internal access point to the brown box on the exterior of the building. Browse Virgin Media Virgin Media Community. Only an aerial cable (pictured below) connected to a box outside my flat. I have 2 Virgin Media wall sockets. But I. Can I order an engineer please. If your virgin phone line is not working, There could be a network issue in your area – by signing in to your • Check for. Yes. 3K; 6. We appreciate you reaching out to us on here. I’ve received my quick start package today but I don’t have a virgin media wall socket only a bt one - 5053378. Account - Mobile. The primary contact point is Customer Services on 0345 454 1111/150 if you have a VM landline or wait three or four days for a VM staff member to get to your post. Given that Virgin Media is a cable-operator, and it's the co-ax cable that carries the live TV channels, then no - you can't avoid the cable requirement. on 13-09-2023 17:02. Hi I’m just wondering if I could get an engineer to come out and help put in a new wall socket I have a different type of internet and have switched recently and need a new wall socket to plug in the new internet. I'm a Very Insightful Person, I'm. I have taken a look on our side and can see you have spoken with the team regarding this. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. Fitting a new Virgin media wall socket in QuickStart, set up and connections yesterday; No wall socket ? in QuickStart, set up and connections. The first thing is to start making alternative arrangements for your internet connectivity. Just run a cable from one of the network ports of the virgin superhub to your room… either terminated to a rj45 socket on a surface pattress or flying lead direct to where you need it to go. If you need a new wall socket, the engineer will install this for you during the appointment. Options. Need to contact Virgin Media Customer. We've taken the front of the box off and inside there is an isolator but nothing else. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. I have signed up as a new user for Virgin Fibre. No, any cables within the house can be touched as much as the householder wants to touch them. Virgin Media M125 Fibre Broadband. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. We also don’t have an Ethernet point only an old BT outreach 5C box. kkd1. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Hey @Aslamali14 thanks for reaching out to us and a warm welcome to the Virgin Media. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2 0 Kudos. Went outside and there appears to be nothing on the other side (maybe removed). Failing this. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. It is likely you will be waiting a few days. Page 2 Our new boxes automatically We will start with step-by-step activate when connected instructions on uninstalling your old kit. Either screw the other end of the white cable directly into the hub, or unscrew the white cable from the wall box & replace with the cable from the quick start kit. I’m a new Virgin customer, and the previous occupants used a different provider. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Please there is no virgin media wall socket and I don't know how to go about the installation. --. In response to robertdwhite. Hi all, I have received my package 2 days ago but I can't complete the set up due to a lack of a Virgin Media wall socket. These wall plugs are best for household appliances that need more power than a standard 15-amp outlet can provide. Once your kit is delivered though it will be activated shortly after and VM will start charging you for your package so it is in everyone's interests to get a tech out asap to connect you. All the cabling is the property of Virgin Media and must not be touched. We would like to show you a description here but the site won’t allow us. I've looked for an external box but cannot. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. We can certainly get an engineer visit booked for you to come and install things however we'll need to confirm your address details to ensure it's being booked on the correct account. Virgin Media Quickstart set up. Problem solved? Click to mark as a Helpful Answer,. Switched On Families. Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. I've had a quickstart and they sent it but there is no previous virgin connection. Options. (Again even though the salesman made it sound like I would definitely have this in my house) Tried calling customer services but been around the ringer with no one able to help, excuses of servers being down and not being able to access systems. and the isolator cable. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Screw the mount into your wall. Hi, I've just moved house and the previous owner had Virgin fibre, so I have chosen to go with them. The cable could be hidden within, or behind, furniture. I have booked a technician but I don't know if i have to inform the. Older sockets might be labelled NTL or Telewest instead and newer homes may have more than one socket. Turn on and start the Box. Leave at least a six-inch gap between power cables and the Virgin Median coaxial cable to avoid interference with the signal. I need to arrange for an engineer. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. If the previous owners remove the internal VM box then c all the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 1st is unbranded on the outside with a likely looking socket inside but no joy on connecting. Quickstart is the quickest and easiest way to setup our services. Call the pre-installation and delivery team on 0800 052 1734. Hi. Virgin Media TV boxes need to be connected to a Hub so you can have the ability to watch recordings on any box in your home, no matter which one they're. i opted for the self install, however on inspection we - 5180915. If you haven't set it up in the past, Netgear might have a setup you have to go through. I am getting a virgin media self installation kit delvered on Wednesday 9th August as I was informed on Virgin Media site online. ) The hub will be in here too. Joining in. nor can I find a external brown box. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. You may need to use the. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. My Virgin Media App. just moved in, can see the brown cable coming in from outside but there's no VM. Been having problems with my landline not working for some time, rang VM and they sent me a Hub 3 to replace the old cable modem I had. Live TV uses co-ax cables. Save £105. Networking and WiFi. Other companies had wall sockets with broadband and ethernet, but Virgin media has only broadband one. Apparently, if I get a second router, I'd have to turn the main hub into modem mode and then the new router acts as a second access point. Tudor. It should be free of charge. on 15-11-2022 18:53. Ideally, if you have the comcast modem and a separate router you'd put the modem in bridge mode to avoid double NAT issues. and "Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). Phone Line Dead But Internet Still Works Or Drops Out Noisy Ly. 1 ACCEPTED SOLUTION. Can anyone advise on this issue, or I think that should be set up by an engineer from VM. If it’s damaged, it could. It's not uncommon to have the hub in one room and the TV in another, so there would be two sockets. The TV is a digital smart TV with Freeview inside. My flat seems to have a plethora of wall sockets installed even one that is branded Virgin Media but I don't think any of them are suitable for the coax cable the Hub 3 comes with. There must have been a previous installation or you would not have been offered a self install. Tudor. I'm a Very Insightful Person, I'm here to share knowledge. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. What confuses some people is the push-on connector provided. Broadband and TV deals. Welcome to our community forums and thank you for your first posts. Tuning in. Switched. Managing Your Account - Cable. Page 7 360 Mini box connected 360 Mini box by pushing it to your Virgin Media socket. I'm very sorry to hear you didn't have a wall socket. Plug the cables into the Hub. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). on 17-10-2022 15:06. Account - Mobile. I’m a new Virgin customer, and the previous occupants used a different provider. You can also check for a loose cable as not all properties have a socket. Re: No Virgin Media wall socket at installation - M100 Fibre Broadband. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. You can get a small female to female connector at B&Q/Amazon to join two cables together. Whichever is the most suitable. If you need it moving to another location, Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. It branches out to 2 positions one of them are BT RJ11 sockets And the other leads to the loft and I don’t want to put the Wi-Fi there. Virgin no longer use landline sockets (which were for phone only, they were never used for broadband). Do I need to book an engineer appointment? as I don’t have an active account it’s not showing me any options online or on the app. The first wall socket is in the lounge and that's where the Virgin Media hub is too. All the wall. Push the white cable (from the old Hub) into the back of the new Hub. Problem solved? Click to. We can certainly look to get an engineer booked in for you. If so phone Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Get the Hub ready by connecting the wires. It is actually a VM box but a very old one, even though it was still in use just over a month ago. Wait a couple of minutes before plugging the cable firmly back into the telephone box socket and the router. See where this Helpful Answer was posted. I do not have a Virgin media wall socket and need to book an installation but am a tenant of a property and am having trouble getting the landlord to book it himself as I don't have details like his memorable word for phone use. Explain what needs to be done and book an engineer visit. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. I will be installing Virgin Broadband, TV & home phone soon but just wanted to check if it matters that I have two Virgin wall sockets in different rooms from a previous owner. My Virgin Wall socket not same as installation guide that one. The house is a new build, there's no lead in the paint, no aquarium or anything like that. Other times you will find an unbranded connection point on the wall. Router Plugin Port. It should work ok. 20-amp duplex plugs are similar in appearance to the 15-amp duplex plugs, with one main difference: 20-amp duplex plugs have a small horizontal slot alongside one of the vertical slots. . Chatter and natter. VM BB TV Landline. The Hub 3 has arrived but the broadband splitter cable doesn’t fit any of the Virgin Media wall plugs. 4. When I proceeded to set up my Hub 3 I quickly realised that. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Step 2. I’ve received my QuickStart package to find I do not have a compatible wall socket. The box does however have a hole in the bottom, through which i could see some kind of cable but couldn't reach it (image 2). There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Stay safe online. But I don’t see anything like that apart from satellite dish cable outside the window. Hey Juanr, thank you for. If you look into the back of your Hub, you'll see a port named. 0800 052 1734-----There were many cable companies that originally built the networks in the early 1990s. If there are any issues with the date or time please let me know and we can look to alter this to something more suitable. Tudor. 24-03-2021 05:06 PM. Options. No Virgin Media Wall Socket on 13-04-2022 14:08. Mobile Your Account. Browse Virgin Media Virgin Media Community. Virgin cables must only be provided by isolated sockets provided by Virgin Media. I've selected self installation and have realised I have no vm wall socket. on 27-01-2023 17:22. Security matters. Account - Cable. on 05-09-2023 20:36. Options. Issue being I have no virginmedia wall socket, just a VM phone line and then a cable coming in beneath that - which I tried using. We have tried plugging it into the only box we found it would fit but no luck. Unlike the pictures I’ve seen elsewhere, we do not have the cable coming out of the wall socket to plug the wire into. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. Hi Nat, I'm having the same issue - have been sent a quick start package but we don't have a Virgin wall socket to connect it to, or any - 5119737But I have no Virgin Media Wall socket in my house. I am so sorry to hear that you seem to be missing a wall socket in the home. on 08-01-2023 20:46. My dad bought the 1gbps package and arranged the delivery for 13th March with QuickStart. It is surface clipped usually. I don’t it is fibre cable. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. You can also check for a loose cable as not all properties have a socket. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2 0 Kudos. Hi team. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. @thomashtchan10 wrote: Hi there, I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. Browse. Thank you. I don't have virgin media wall socket in Volt 2 hours ago; VOLT Virgin and O2 in Volt 3 hours ago; Not getting the Volt upgrade speeds in Volt 6 hours ago; Activating Volt Benefits in Volt yesterday; Late installtion , false promises and worse customer services in. The wall box may be branded with the logos of an old cable TV company (not VM). I have the most. I have had a look into your. in Networking and WiFi Sunday; No Virgin Media Wall socket . If you really need to take them off, just use a screwdriver to unscrew the screws. 3. We're pleased to hear you're thinking of rejoining us. to be phone lines. Just make sure you definately don't need it, or won't be needing it again. how can we go about changing our self install to. My Virgin Media App. If you can't see anything obvious go. on 17-12-2022 10:39. 19-01-2023. Jan 14, 2022. Broadband wall socket. Just make sure you definately don't need it, or won't be needing it again. Best to have the excess somewhere tucked away if possible. If you have no luck you will need a technician’s install.